Shipping & Returns

Please note delivery by a certain date cannot be guaranteed. Orders usually ship in 5 -7 business days. You will receive an email when your order ships.

Please note at this time we are unable to deliver to PO or APO boxes. We apologies for any inconvenience this may cause.

 

Shipping Charges

Product is shipped from our warehouse in New Jersey, USA. Please allow 5-15 business days for shipping. No delivery outside of Canada. Canada orders ship with Purolator. 

 

Order Value --- Shipping Charges
Up to C$249.99 --- C$20.00
C$250+ --- Free
No additional shipping charges will be incurred.

 
Questions about your order?
Returns and Exchanges

 

We do not offer free shipping for returns. Return shipping costs are up to the customer.  We do not offer refunds for return shipping fees incurred by the customer. We accept returns on orders within 30 days of delivery when accompanied bythe packing slip. Boxed sets must be complete to be refunded. 

 

Please return orders by mail to:

PI Returns  
Attn: Villeroy & Boch  
Order # 
22 Worcester Road  
Etobicoke ON   M9W 5X2

 

Include the packing slip with the return and email us at eservice@villeroy-boch.com with your tracking number.

For inquiries about a specific order or questions/comments in general, please email customer service: CONTACT FORM. 

You may also reach us by phone: 1-800-845-5376 or by postal mail:

Villeroy & Boch Tableware Ltd.

Attn: eservice

330 Bay Street Suite 210

Toronto, ON  M5H 2S8

You find all information about returns in your parcel.